Requesting a Replacement for a Broken Hose Reel

If your GT garden hose reel has broken, don’t worry! GT offers a warranty replacement service to ensure you get a new hose reel quickly and hassle-free. This guide explains the simple steps to request your replacement and what information you need to provide.

What to Prepare Before Requesting a Replacement

To process your warranty replacement efficiently, please gather the following information and materials before contacting us:

• Your order number for the original purchase of the hose reel.
• Your current shipping address where we will send the replacement.
• The SN number on the broken item.
• A video or clear pictures clearly showing the issue with your hose reel.

How to Submit Your Replacement Request

Once you have the necessary information and media ready, please reach out to our friendly GT customer support team through [[e-mail]]. Include all details and attach your video or photos.

Our support team will verify the issue quickly and notify you of the warranty approval. You do not need to return the original hose reel, making the replacement process seamless and convenient.

Precautions for hose reel users

• If the water inlet hose or nozzle is damaged, you can provide the above information to contact customer service for a replacement.
• If the leak is internal or the long hose is damaged, we do not recommend that customers disassemble the machine to replace it themselves due to the built-in spring mechanism (please do not disassemble the machine). Please prepare the above information and contact us promptly.
• Finally, please ensure your order is within its 2 years warranty period.