Replacement Process for Broken Hose Reels

If your GT garden hose reel is broken, we offer easy replacement service under warranty to ensure you get back to your gardening tasks without hassle.

What You Need to Provide

To request a replacement hose reel, please gather the following information and materials:

• Your order number (found on your purchase receipt or confirmation email)
• Your current shipping address for delivery
• A phone number where you can be reached
• A clear video or pictures showing the damage or issue with your hose reel

How to Submit Your Replacement Request

Once you've collected all required information, please contact our customer support team through [Email: [e-mail]]. Attach your video or photos along with your order details and contact information. Our team will verify the issue thoroughly to ensure eligibility under warranty.

You do not need to return the original hose reel to receive your replacement. This approach helps you get back to gardening quickly and with minimal inconvenience.

What to Expect Next

After we receive and review your submission, a member of the GT Customer Care team will contact you to confirm your replacement shipment and provide estimated delivery details.

Our aim is to support you with reliable, user-friendly products and responsive customer service, so you can enjoy your garden and home projects with confidence and ease.

Need Further Assistance?

If you have any questions or need additional help with your replacement request, please reach out to our friendly and professional GT support team at [Telephone: [phone] Mon-Fri 9:00AM - 5:00PM (EST)]. We're here to assist you every step of the way!